For 2013 we have made some exciting changes to our business model. Our aim is to strengthen our presence in London and the South East and provide you, a valued customer, with a much improved experience.
With effect from 1st March 2013 we have closed our Wallington showroom at Woodcote Green Garden Centre and transferred all display stock to our long established Washington, West Sussex showroom (which is only 30 minutes from London Gatwick Airport). This allows us to offer a greater client experience by displaying a much more comprehensive range of Jacuzzi® hot tubs and Helo saunas at one larger branch, combined with the private wet-test area for both new and upgrading customers to come along with family or friends and experience our wellness products in comfort and peace.
For customers wanting to buy water treatment products, spares and accessories we will be delighted to welcome you to our Washington branch, open seven days a week! For customers for whom the journey may be too long, please take advantage of our online store www.jacuzzidirect.co.uk which offers all the aftermarket products we currently sell in-store.
As a direct result of relinquishing the operational commitments of staffing the showroom at Wallington seven days a week, our “field” sales and marketing activities in London and the South East have been significantly boosted. We offer a home delivery service for clients wanting a more personal service from Euphoria Lifestyle – we can easily add you to our monthly call rota – please ask for details. Of course during home visits we can discuss water treatment regimes, spa maintenance etc., as well as any contract maintenance programmes you may wish to take up (water changes, annual service, and winterisation). You will also have seven day telephone and email support at your fingertips. Please call us on Freephone 0800 023 2215 for assistance.
For new customers in the London area we are also delighted to offer daytime, evening or weekend home visits to present our product range and extend a meet & greet service to take clients to our Sussex show centre, or alternatively reimburse fuel costs for those customers wishing to travel independently. Both Mike and Sara will continue to be active in London, Surrey and Sussex and will be working in close partnership with Jacuzzi UK and Helo UK to continue to grow sales in the region. We are
extremely confident that this restructure is a very positive step for our business and accurately reflects current consumer demand. Euphoria Lifestyle continues to gain many new customers from referrals and recommendations from existing customers,
We continue to assure you of our best attention at all times. Please see our commitment statement for further information on our honesty and integrity values.